Robert Bacal – Medium

Robert Bacal

Featured Book

If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and Cool as a Cucumber

If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and Cool as a Cucumber

Written for anyone dealing directly with customers in any industry from hospitality to business to business.

1

Stories

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Published in
The World Of Work

The Roland Mission: Robin Hood Schooled On Importance of Strategic Planning

Robin and Tuck together again in a brand new learning experience. Film at eleven.

Feb 24, 2023

The Roland Mission: Robin Hood Schooled On Importance of Strategic Planning

Feb 24, 2023

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Are You Screwing Up Your Comment Based Interactions On LinkedIn?

Case study/examples on what’s wrong with the your “best practices”

Jan 30, 2019

Are You Screwing Up Your Comment Based Interactions On LinkedIn?

Jan 30, 2019

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Published in
The Customer Service Zone

What Do Angry Customers Really Want From Me?

Many times, customers want to be heard and treated as important even if you can’t solve their concern

Nov 30, 2020

What Do Angry Customers Really Want From Me?

Nov 30, 2020

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Published in
Small Business Is Beautiful

Cost Free Ways For Small Business To Compete With The “Big Boys”

It’s often the case that small businesses exist in a market that includes at least one, and often many other LARGE businesses or chains.

Apr 22, 2021

Cost Free Ways For Small Business To Compete With The “Big Boys”

Apr 22, 2021

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Published in
Management Matters

Toxic Organizations Cause Conflict — The Remedy Is Leadership

Welcome to the fire of an unhealthy workplace. Leadership may be the cure

Mar 15, 2018

Toxic Organizations Cause Conflict — The Remedy Is Leadership

Mar 15, 2018

Published in
The World Of Work

Robin Hood Group: Warren The Firebug and His Lupins

Too many lupins, lack of common vision and purpose

Feb 27, 2023

Robin Hood Group: Warren The Firebug and His Lupins

Feb 27, 2023

Published in
The World Of Work

Be Credible. Be Trusted. Persuade. Lead

Ten tips. Learn the gentle art of persuasion and leadership. Lead so people follow.

Feb 24, 2023

Be Credible. Be Trusted. Persuade. Lead

Feb 24, 2023

Published in
The World Of Work

Dealing With The Human Road Runner Employee

Meep meep. Oops.

Feb 21, 2023

Dealing With The Human Road Runner Employee

Feb 21, 2023

Published in
The World Of Work

Q&A: Ground Rules For Teams And Groups — Should We Have Some?

Groups and teams work on the job, and at home with family and friends. Learn whether your group should have ground rules and how to set…

Feb 19, 2023

Q&A: Ground Rules For Teams And Groups — Should We Have Some?

Feb 19, 2023

Published in
The World Of Work

What Sets Social Media Winners From Social Media Losers?

It sure as hell isn’t expertise or wisdom!

Feb 17, 2023

What Sets Social Media Winners From Social Media Losers?

Feb 17, 2023

Robert Bacal

Robert Bacal

Book Author

Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

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