As Jesse Kerema said, where are the results?

I appreciate @Tim Denning writing this, but really, it reads like

an unfinished story

a collection of blog posts strung together with only a loose organizing theme

Neither does the post provide enough detail to be practically useful…it covers things i broad strokes that could have been dreamed up easily by anyone taking a few days to think about it (rather than 30 days to write a book).

The truth lies in the reception the book garners, or to be blunt sales. no sales, you might just have not bothered. And, I see nothing here that encourages me to want to seek out this “book” (which I have to question on quality grounds given the short amount of time it took to write it.)

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Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

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