The task is much the same as interviewing to fill a job — the best way is to do behavioral interviewing, which is to focus on behavior — what the person did the last time s/he…..

One thing to keep in mind: It’s often the case that customers don’t KNOW what they need so asking them is pointless, which is why I suggest that businesses (particularly small ones) create and play the role of TRUSTED ADVISOR

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Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

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