Using Self-Talk to Stay Balanced In The Face Of Bullying/Verbal Attacks

Focus on what you CAN control during unpleasant interactions

Robert Bacal

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Photo by Morgan Basham on Unsplash

Self-talk is at the core of staying calm and in control in the face of difficult situations.

Simply put, self-talk refers to the words and thoughts we say to ourselves.

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Robert Bacal

Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers